Cancellation, Withdrawal and Refund Policy

Two different types of cancellation

TradeSmart distinguishes between (1) stopping future renewal of an active recurring subscription and (2) exercising a cancellation, withdrawal, refund or other right that arises under applicable law or the terms of a particular purchase. Stopping a subscription renewal is not the same as reversing a completed one-time purchase.

Managing or stopping future subscription renewal

The main customer-facing route for managing an active TradeSmart subscription is the TradeSmart Help Desk at https://go.tradesmart4x.com/MainHelpDesk.

Open My Orders, locate the relevant active subscription and use the available cancellation option. This stops future renewal in accordance with the subscription configuration and the rules that apply to the purchase. Complete cancellation before the next scheduled renewal is processed if you want to prevent that renewal.

Stopping future renewal does not automatically reverse or refund charges already completed. Access normally continues through the period already paid for, although a particular cancellation method or platform configuration may end access earlier. Where applicable law requires earlier termination, a refund or a different result, the legal requirement prevails.

TradeSmart also accepts any cancellation notice that must be accepted through another channel under applicable law. The Help Desk is therefore the principal self-service route, not a waiver of any statutory method of giving notice.

Recorded one-time programmes

For How To Read The Market Professionally and How To Run A Trading Business, TradeSmart's commercial policy is: no refunds and all sales are final, subject to applicable law.

The fact that a completed one-time order is visible in My Orders does not create a general voluntary right to cancel that completed purchase. However, any mandatory right to withdraw, cancel or obtain a remedy for content that is not delivered or is materially nonconforming remains available.

Where applicable law permits a withdrawal right for digital content to end only after specified information, express request or acknowledgement requirements have been met, general acceptance of these terms does not replace those requirements.

Live Trading Room and Weekly Market Analysis & Preparation

Active Live Trading Room and standalone Weekly Market Analysis & Preparation subscriptions can be set not to renew through Help Desk → My Orders. The recurring amount and billing interval are those accepted for the plan purchased.

A cancellation made before the next renewal prevents future billing once processed in accordance with the subscription flow. A renewal already charged is not automatically refunded merely because future renewal is later switched off. Any statutory cancellation or refund right is assessed separately.

How To Read The Trend + Live Trading Room

Where a bundle contains How To Read The Trend and a recurring Live Trading Room component, cancellation of the recurring Room component does not cancel the separately purchased Trend training. Trend access continues for as long as TradeSmart continues to host and make the purchased training available, unless a different access term was expressly agreed in the order.

Private assessments, coaching and implementation

A private session may be rescheduled without penalty when TradeSmart receives at least 24 hours' notice before the scheduled start time.

With less than 24 hours' notice, or for a no-show, the scheduled session may be treated as used and forfeited. A genuine emergency or another circumstance accepted by Simon Klein may be treated as an exception. Contact TradeSmart as soon as reasonably possible if an emergency prevents advance notice.

TradeSmart's commercial policy is that private-service payments are non-refundable once paid and delivered sessions are non-refundable, except where TradeSmart agrees otherwise or applicable law requires a cancellation, withdrawal, refund or remedy. This policy does not excuse non-delivery or remove work, such as written findings, that remains due under an agreed service.

Unused hours in a private package are not automatically forfeited merely because a typical completion period has passed unless a different expiry or treatment was expressly agreed as part of the purchase.

Statutory cancellation or withdrawal requests

Consumer rights vary by the type of service, how it was sold, when performance begins, the customer's location and the law that applies. This policy does not create a universal cooling-off right for every customer, and it does not remove a mandatory right where one applies.

Where you have a statutory cancellation or withdrawal right that is not available through My Orders, you may give written notice by email to simon@tradesmart4x.com or by registered mail to TradeSmart, 68 Kanfei Nesharim St., Jerusalem 9546457, Israel, and you may use any additional cancellation-notice channel that TradeSmart is required to provide and identifies on the website.

Your notice should identify you, the purchase or subscription and the action requested. Do not send full payment-card details or brokerage credentials. Where the law gives an unconditional cancellation right, you do not need to provide a reason merely to exercise that right.

TradeSmart will assess the request under the applicable law and purchase terms and will provide any required refund or remedy within the applicable period and by an appropriate payment method.

Service problems and complaints

Contact TradeSmart if access is not delivered, content is materially misdescribed, a paid service is not provided, or another contractual problem arises. A commercial refund restriction does not prevent a remedy required by law.

Nothing in this policy prevents a lawful payment dispute, complaint to a consumer authority or claim before a competent court.